Client Services roles

Working in account management

Account management roles are client facing; they lead and manage accounts, supporting the delivery of all projects from conception to completion, and play a critical role in the development and financial management of designated accounts.

This involves developing a strong client relationship and effective management of available resources to ensure good teamwork and overall client satisfaction.

What qualifications and skills do I need to work in account management?

  • Good interpersonal and communication skills are essential.
  • Excellent project management and organisational skills to ensure projects are on time, on budget, and meet client needs.
  • Confidence and enthusiasm are key, as is the ability to be a team player, proactive and self-motivated, and eager to contribute to the growth and success of the business.
  • Able to develop strong relationships with clients.
  • Financial acumen

As with Medical Writers, most account management staff are trained on-the-job and through close collaboration with the medical writing team and experienced account management staff. You will be exposed to a wide variety of project types, helping you to gain important skills that will help you to progress.

What are the career prospects for people working in account management?

There are several options available for account management staff, with people typically joining at a junior level of Account Executive and progressing to senior roles such as Account Director, giving strategic advice to clients. Or there is a more operational role of Account Coordinator, where project management skills are used to exceed client expectations, without the need to communicate directly with clients.

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